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Returns

Cancellation and Returns

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If your order includes cloth to be cut to order, for example a kilt, a charge for material will be made if your order cancellation is made after the cloth has been cut.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights.

Returns Address

Returns should sent to:

Returns
Donaldson of Scotland
51 Raeburn Place
Edinburgh EH4 1HX
Scotland

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Changes to the terms

These terms were last changed on 31 July 2014. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.