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Terms & Conditions

About Us

This website is owned and operated by Daisy Cheynes Limited of which Donaldsons of Crieff is an operating division. You can contact us by writing, emailing, or by phoning us. Please visit our contact page.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. If we cannot accept your order, we will not take payment from you or we will refund any payment made.

In the event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

How to place an order

select the quantity you wish to purchase and click the Order button. Your purchase(s) will be shown in your shopping basket. Click Proceed to Checkout.

If you are already a Donaldsons customer, you should log in to your account by entering your last name and email address into the login fields and clicking Sign In. If you are a new customer, you should click the link to enter your details.

You will be asked to confirm a delivery address and delivery type. If preferred, you can collect your order at our store in Edinburgh. If you have any coupons or you wish you provide us with special delivery instructions, you can enter these here. Click Continue when you have finished to go to your Order Summary.

The order summary will show your purchases and the delivery charge, which will be based on the delivery method you chose in the previous step. Click the Pay using Paypal button to go to the payment page on Paypal.

On Paypal you can pay using your Paypal account, or you can pay by either credit card or debit card. All major credit and debit cards are accepted.

After you have paid for your order, please click the link to return to the Donaldsons website where you will be able to view and print a copy of your order for your records.

Delivery

Because nearly all our goods are made to order, we hold little stock, so delivery can be from a few days to up 8 weeks depending on your order. Product delivery times can be found on each product page.

When you place an order, we will check with our suppliers and tailors and provide an estimate of delivery with your order acknowledgement.

Cancellation and Returns

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If your order includes cloth to be cut to order, for example a kilt, a charge for material will be made if your order cancellation is made after the cloth has been cut.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Changes to the terms

These terms were last changed on 3 November 2016. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.