Buying From Us
About Us
This website is owned and operated by Pog Limited of which Donaldsons of Scotland is an operating division. You can contact us by writing, emailing, or by phoning us. Please visit our contact page to find out how to do this.
Making A Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will send you a further email to advise that we have dispatched your order. If we cannot accept your order, we will not take payment from you or we will refund any payment made.
In the event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
How To Place An Order
Select the quantity you wish to purchase and click the Order button. Your purchase(s) will be shown in your shopping basket. Click Proceed to Checkout.
If you are already a Donaldsons customer, you should log in to your account by clicking Returning Customer and entering your email address and password into the login fields and clicking Login.
If you are a new customer, you should enter your details. If you wish, you can check the box to use these details to create an account for future use. You’ll receive an email confirming your new account and a password, which you can change at any time.
If you not specify a specific delivery address your order will be delivered to your billing address. If you have any coupons or you wish you provide us with special delivery instructions, you can enter these here. Click Continue when you have finished to go to your Order Summary.
The order summary will show your purchases and the delivery charge, which will be based on the delivery method you chose in the previous step. Payment by Credit/Debit Card (Stripe) is the default payment method. All major credit and debit cards are accepted. Click the Paypal link to pay using through PayPal. On Paypal you can pay using your Paypal account, or you can pay by either credit card or debit card.
After you have paid for your order, you will be able to view and print a copy of your order for your records. You will also receive an automatic sales acknowledgement email.
Delivery
Because nearly all our goods are made to order, we hold little stock. Delivery will take place after your order is made. Lead times for most tartan accessories vary from 5-7 days, so please ensure that you order with this time in mind.
If your order is urgent or you need your order delivered for a specific date, please add your request to the Comments box on the Checkout page. Alternatively, you can email with us with your request.
Free delivery is by Royal Mail second class (tracked) or International Economy (not tracked). Delivery upgrades are available – please contact us for more information.
International shipments
Standard international delivery (non-tracked) is free from Donaldsons. Please note however, that additional charges may be charged by your receiving country’s tax authorities. These charges may be, for example, VAT and import taxes. In some cases, charges for customs clearance may be collected by the couriers and are your responsibility or the responsibility of the recipient of the order.
Each country levies different charges and so it is not possible for us to estimate import charges. However, if you would like assistance before placing your order, please contact us and we will do our best to help.
Cancellation And Returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If your order includes cloth to be cut to order, for example a kilt, a charge for material and make-up will be made if your order cancellation is made after the cloth has been cut or the product has been made.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights.
Returns Address: Donaldsons Of Scotland, 2nd Floor, 48 West George Street, Glasgow G2 1BP
Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Changes To The Terms
These terms were last changed on 1 June 2024. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.